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Posts Tagged ‘iOS’

Outlook for iOS badge count not showing

February 2, 2015 3 comments

Earlier this week Microsoft has released the Outlook for iOS application. I have been using the application for the past few days and I personally find it a major improvement compared to the default mail application.

One thing I noticed straight away was that the badge counter indicating the number of unread emails did not display for the Outlook application. The counter did work fine for my old email app. As I am not using any other notifications (sound or display) for email I found this is a feature I quite heavily rely on when quickly checking for new mails. I needed to get this resolved.

First step I did for troubleshooting was to check the settings menu in the application to see if anything was hinting toward this option. There is a badge count setting, but other than switching between the Focused and All inboxes there are no other options to set.

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When digging further into this I found that the key to solve this problem is in the notification settings for the application (in the general phone settings). Here I had to enable the Allow Notifications option first to reveal further options. The badge app icon is the one that I needed to enable.

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The immediate result:

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Simple fix for a simple issue. Why the Allow Notifications setting was disabled by default remains an unanswered question. A few of my friends installed the application as well and for them the badge count was enabled immediately.

I hope this may help you save some troubleshooting time in case you are also missing the badge count on your Outlook for iOS application.

Until next time!

Tim

UDM: Enrolling an iOS device step by step

August 29, 2014 Leave a comment

To be able to demonstrate Unified Device Management scenarios we recently added some new mobile devices to our demo environment. Amongst these devices are also iPads and iPhones which we had to enroll. The integration between Windows Intune and System Center 2012 R2 Configuration Manager was done earlier on.

Over-the-air enrollment of iOS devices is a rather straightforward process. In this blog post we will outline the step by step procedure to enroll an iPhone.

 

Enrollment

Time to fire up our iPhone 3GS and get started:

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First you need the get the Windows Intune Company Portal app from the App Store. Be aware that this app can only be installed on devices that are running iOS 6 or a later version.

 

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As soon as the Company Portal app is opened you will have to provide your user credentials and tap Sign In. We have ADFS implemented in our demo environment so we provide our AD credentials.

 

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So far so good – but at this point our device is not enrolled yet. The notification icon in the top right corner, and the blue ‘i’ icon on the device name indicate there are still further actions to be taken. Tap the icon at the top or the device name at the bottom.

 

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Tap Add this device.

 

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Tap Add in the top right corner.

 

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The device is being enrolled. This may take a minute.

 

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Tap the install button to install the management profile.

 

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A notification is displayed. Confirm by tapping Install Now.

 

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Tap Install in the top right corner.

 

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Profile installed successfully. Tap Done in the top right corner.

 

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And that is all there is to it!

 

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The device then also becomes visible in the ConfigMgr console. Our ConfigMgr administrators are now able to manage this device.

 

Troubleshooting

 

If you encounter any problems during the enrollment process you can shake the iOS device to get a diagnostics screen. Make sure the Company Portal app is running when you start shaking.

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A diagnostics dialog box is shown where you can open up the log file for further analysis or email it.

 

Removing the profile

 

The management profile can be removed afterwards as well.  This is the out-of-the-box behavior. We can block the user from doing this but that is a subject for a future blog post.

 

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To remove the management profile go to Settings > General > Profile – Management Profile.

 

I hope you found this information helpful.

Until next time!

Tim